Submit a Warranty Claim

How should we reach you?

Just your name and email so we can send updates on your claim.

First Name *required

Please enter your first name.

Last Name *required

Please enter your last name.

Email *required

Please enter a valid email address.

Phone (optional)

Shipping Address for replacement, if needed

Tell us about your product

Just the basics so we can look up your warranty coverage.

Where did you purchase it?

Lowe's

Home Depot

Amazon

Wayfair

Ferguson Home

Other

Purchase Location (city & state, or "Online")

What type of product is it?

Order or PO Number (helps us look up your purchase quickly)

Check your email for an order confirmation from the retailer, or log into your account on their website. If you don't have it, that's okay.

Have more details? Add them here (optional)

Model Number

Color / Finish

Serial Number if available

Approximate Purchase Date

Where do I find my model number?

Shower Bases & Tubs

Check the rim or underside. Look for a sticker or stamped text near the drain area.

Vanities & Tops

Open the cabinet, check the back panel or inside the door. Sometimes under the countertop.

Kitchen & Bath Sinks

Look on the underside of the bowl. For undermount sinks, the label is on the bottom surface.

Can't find it?

Just describe your product or send us a photo on the next step. We'll identify it for you.

What's going on?

Tell us in your own words. Don't worry about getting it perfect.

Describe what you're experiencing *required

Please describe the issue so our team can help.

Has the product been installed?

Yes, it's installed

No, not yet

Photos of the issue

Quick tip Good photos are the single biggest thing that speeds up claim resolution. Even phone photos taken in decent light work great.

Suggested Photo #1

Close-up of the issue

Tap here to upload close-up photo

Suggested Photo #2

Full product photo

Tap here to upload full product photo

Got more photos or videos? We'll happily review them.

Drag and drop or tap to browse. JPG, PNG, HEIC, MP4 up to 25MB each.

Not sure exactly what product you have? No problem. Just include a photo of the full product above and we'll identify it for you.

Proof of Purchase (optional)

Already provided your order or PO number? You're all set. We can look up your purchase with that. If you didn't have it, uploading a receipt or order confirmation here is helpful but still not required. We'll work with whatever you've got.

Upload a receipt or order confirmation if you have one

Photo, screenshot, or PDF. This is completely optional.

What happens next? Our Customer Advocate team will review your claim and get back to you by email, usually within 1-2 business days. If your product qualifies for a replacement, we'll arrange it directly with you.

We've got it from here.

Your claim has been received. Our Customer Advocate team will review everything and reach out to you by email.

Claim #—

What to expect

Review — We'll assess your photos and description within 1-2 business days.

Follow-up — If we need more details, we'll reach out. We may also suggest a quick fix if the issue is something straightforward.

Resolution — If your product qualifies for replacement, we'll confirm shipping details and get it on its way.

Bathroom

Kitchen

Colors

Materials

Documents

We're here to make it right.

How should we reach you?

Tell us about your product

What's going on?

Close-up of the issue

Full product photo

Got more photos or videos? We'll happily review them.

Upload a receipt or order confirmation if you have one

We've got it from here.

What to expect